Privacy Policy

Bellvantage (Pvt) Ltd (“we”, “our”, “us”) is committed to protecting your privacy and the personal data you provide when you access our website, services, or otherwise interact with us.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information in accordance with applicable law.

1. Scope

This policy applies to all personal data collected about:

• Customers and prospective customers
• Website visitors and users of digital platforms
• Employees, contractors, and job applicants
• Business partners and other stakeholders

2. Information We Collect

We may collect personal data including:

• Identification and contact information (name, email, phone, etc.)
• Account and service usage data
• Technical and device data (IP, browser type, logs)
• Voice call data and recorded communications where permitted
• Other data you provide voluntarily

3. Lawful Basis for Processing

We process personal data only when we have lawful grounds, such as:

• Your consent
• Performance of a contract
• Legal compliance
• Legitimate business interests

4. Purposes of Processing

Your personal data may be used to:

• Provide, operate, and maintain services
• Respond to inquiries and support requests
• Manage accounts and relationships
• Support quality assurance and training activities
• Comply with legal obligations
• Improve our website and services

5. Data Minimisation & Accuracy

We collect only the minimal personal data needed for the intended purpose, and we take steps to keep it accurate and up to date.

6. Data Retention

Personal data is retained only as long as necessary for the purposes it was collected or as required by law.

7. Data Security

We implement physical, technical, and administrative safeguards to protect personal data against unauthorized access or loss.

8. Sharing Personal Data

We may share personal data with trusted third parties who assist in providing services under strict confidentiality obligations. We do not sell personal data.

9. International Transfers

Where data is transferred internationally, we ensure appropriate safeguards to protect your privacy as required by applicable law.

10. Your Rights

You have rights regarding your personal data, including:

• Right of access and correction
• Right to data portability
• Right to deletion
• Right to restrict or object to processing
• Right to withdraw consent

11. Consent & Withdrawal

Your consent may be required for certain data processing. You may withdraw consent at any time without affecting processing prior to withdrawal.

12. Automated Decision-Making

If automated processing or profiling decisions are used, we will notify you and provide options to opt-out where applicable.

13. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

14. Data Breach Notification

In the event of a data breach that creates significant risk, we will notify affected individuals and authorities as required.

15. Updates to This Policy

We may update this policy periodically. The latest version will be published on our website.

16. Contact Information

If you have questions or requests regarding this policy, please contact:

BPO Services (Head Office)
No. 46, Vauxhall Street, Colombo 02, Sri Lanka
Phone: +94 115 753 753
Fax: +94 115 753 754
Email: info@bellvantage.com
Website: bellvantage.com