Farzana S Sulaiman Chief Executive Officer

A dynamic presence, Farzana continues to forge ahead in the service industry. She has a wealth of knowledge and over 19 years of experience in the domain. Having worked with a variety of customers, she can guide any diversified customer contact point. An adroit manager, she maintains and implements industry standards in service in compliance with the highest levels of professionalism and customer satisfaction. Her specialties include Project Management, BPO & CRM Operations, Telemarketing, Customer Care and New Business Development. Farzana was appointed head of the BPO Operations at Bellvantage in 2008.

Brian JeromeSenior Manager, Business Integration

Brian joined Bellvantage in 2000, with 8 years of industry experience in the field of Telco customer services. Brian headed the Telco inbound contact center and was responsible for all-island branch activities, being a part of the new business office implementation team. He joined the BPO in 2008 and currently heads the Business Integration division. He is the Account Manager for all new businesses where he is engaged in strategically implementing value added services to enhance client satisfaction and revenue. In addition, he re-engineers client processes by developing custom-made process maps, and he implemented the ISO 9001-2008 Quality Management Certification for the company.

Shimreen HilmySenior Manager, Inbound Services

Shimreen joined Lanka Bell in 1997, and was part of the initial Customer Care team and process implementation team. In addition, Shimreen headed the data entry team for 1 year at Bellvantage, handled operations at the Nugegoda Business office for a period of 1 year, overlooked the Call Center operations in the capacity of a senior supervisor, handled the Outbound team for a brief period of time, and overlooked the back office operations and complaint management team in the capacity of Assistant Manager Customer Care. Having joined the BPO in 2009, Shimreen currently handles the entire inbound Call Center operation serving a client pool of 25 + and aligns current processes and implements new and improved processes bringing value to all client services.

Niluka Haputantiri MBA(AUS), DHRM (UK), CPM(IPM) Manager, Human Resources & Administration

Over 2 decades of experience in Human Resources with a strong focus on collaborating with Leadership on People Strategy, Cultural Transformation initiatives and Integration post mergers and acquisitions. Over 22 years of experience as a HR Professional with exposure to IT, Supply Chain, Engineering, Finance. During her tenure at Dialog Aixata PLC, for over two decades, she has specialised in handling HR Operations, Benefit Management, and System Digitalisation. She is an Associate Member of the Human Resource Professionals and Member of Association of Business Executives (MABE), the UK.

Ajantha Chandralal Peiris MBAExecutive Director - Business Solutions

Ajantha joined Lanka Bell in July 2008 as General Manager (ICT) and simultaneously Bell Solutions in 2013 as General Manager and appointed to director board of Melsta Technologies in 2015. He was also Executive Director at Bellvantage in 2012. Prior to his time at Bellvantage, he was at Sri Lanka Insurance Corporation and Commercial Bank. He has also held several senior positions within the group since 2003. With a brilliant work profile, he is well suited to manage operations at Bellvantage.

Samaraweera Arachchige Don Pathum Akalanka MBAAssistant Genaral Manager

With over 15 years of experience in the software development, Pathum has worked at Virtusa, Brandix and Sri Lanka Insurance. He joined Bellvantage in 2008 and is Head of Systems Development. He has also held several positions within the group, such as Senior Manager – Systems Development and Manager Systems Development. Pathum has graduated from University of Colombo School of Computing in 2006 and obtained MBA from Sheffield Hallam University (UK) in 2015. He is specialized in software project management, sales and marketing, client management and currently in charge of the software services.