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Transform your business and free your resources for strategic initiatives with Business Process Outsourcing. Let us take care of your key business operations while you focus on your core business functions:
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Back Office Operations |
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Complaint Management |
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Back Office Operations |
The world of global Back Office Operations is growing in terms of the number of players, beneficiaries, services, speed, space and connectivity. When business groups and organizations have to concentrate on their core activities, it is to their advantage to outsource their Back Office Operations.
If you are looking to outsource your Back Office Operations to an ideal service provider, you have reached the right place. Bellvantage can act as your back office in Sri Lanka by providing a wide variety of your mission-critical information processing services:
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Data Processing |
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Online Data Entry |
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Data Conversion |
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Proof Reading-Copy Editing |
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Claims Processing |
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E-mail Processing |
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Offline Data Entry |
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Information Processing |
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Application Processing |
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Document Processing |
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Electronic Document Management |
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Complaint Management |
Customer complaints can lead to a poor business reputation if they are not handled in a professional manner. Equally, organizations can gain valuable insight and determine the root causes of problems if they have implemented an effective system of recording and analysing complaints.
With Bellvantage complaints-handling process, the customer will benefit from a responsive treatment of his or her complaint. The organization will also benefit by identifying both the problem area as well as the opportunities for improvement and savings. Below are the complaint management techniques we follow.
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Customer complaints investigation |
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Innovative solutions |
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Proactive service recovery techniques |
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Confirmation of resolving the complain & feedback |
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